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Cant log in on application

PostPosted: Sat Jul 24, 2021 8:32 pm
by bobebyofthedeep
I have tried to login and out of the forum multiple times and then tried to login on the application but i keep getting the prompt "Authentication failed, incorrect password". I am definitely using the same exact one i login to the forums with.

Re: Cant log in on application

PostPosted: Sun Jul 25, 2021 10:00 am
by diafero
Which application do you mean -- Gehn Shard, Deep Island Shard, something else?

Make sure that you are spelling your username exactly right, the Shard might be case-sensitive even when the forum is not. In your case it looks like the name should be all-lowercase.

Re: Cant log in on application

PostPosted: Sun Jul 25, 2021 1:59 pm
by bobebyofthedeep
Into Gehn shard, and i copy pasted my username and password and also reentered it in multiple times and no luck. I tried to use gehn a few years ago and the same things happening then are happening now.

Re: Cant log in on application

PostPosted: Tue Sep 21, 2021 8:37 am
by h23ag@web.de
I have the same issue.

Re: Cant log in on application

PostPosted: Tue Sep 06, 2022 6:39 am
by rcwilkes
Exactly the same here. I have successfully logged in and out of the forum multiple times and then tried to login on the Ghen Shard application but I keep getting the prompt "Authentication failed, incorrect password". I am definitely using the same exact user and password to login to the forums with. Please help.

Re: Cant log in on application

PostPosted: Tue Sep 06, 2022 7:12 am
by Paradox
rcwilkes wrote:Exactly the same here. I have successfully logged in and out of the forum multiple times and then tried to login on the Ghen Shard application but I keep getting the prompt "Authentication failed, incorrect password". I am definitely using the same exact user and password to login to the forums with. Please help.


Make sure your password is less than 16 characters. The Uru network protocol doesn't support passwords longer than 16 characters (even though the forum will let you set whatever password you want).

Re: Cant log in on application

PostPosted: Wed Sep 07, 2022 8:14 am
by rcwilkes
My password is only 12 characters long.