Not Authenticated - Disconnected from Server

[Art Mustel]

Hello. Will appreciate your help with this; this is my first time trying Deep Island. When I try to connect I get this message: Disconnected from server. Reason: not authenticated.
I'm using same user name and password I'm using in this forum. Could some one help please? Thanks!

[diafero]

Looks like you are suffering from the same problem as two others: The Shard DB and the forum somehow got out-of-sync. Unfortunately I can not check the forum-side of this, I just sent Hoikas the necessary data. Sorry for the trouble.

[Art Mustel]

I appreciate your help, Diafero, thank you!

[diafero]

Good to hear, thanks for your patience

[ZURI]

Diafero,

I'm also suffering from the same problem. If you could have a look, I'd appreciate it.

[diafero]

The issue is fixed by now, so your problem must be a different one, ZURI.
The log files say you tried to log in as "zuri", which will not work - log-in is case-sensitive. Did you try "ZURI" as account name?

[luke_nadewalker]

.

[ZURI]

That was it, Diafero. Thank you!

[diafero]

Okay, I guess everyone is happy then, great

[memin10]

I'm having the same problem can you please help. Thanks in advance