Unable to log on to Deep Island Shard

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Unable to log on to Deep Island Shard

Postby evansu1337 » Mon Feb 06, 2017 8:06 pm

Hi! Does anyone know what's going wrong for me? I tried to get onto Deep Island Shard - 03.00am, Tuesday 7th February 2017 - and received a message saying that the Update File could not be uploaded. Is it a problem with the server, or is it me? I haven't been on DI shard in about 6 months and I wonder if there is something that I have missed which is keeping me from downloading the update file. I will try again a bit later in the hope that it was just a glitch, but if there is a known issue could someone let me know, please?

Thanks,
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Re: Unable to log on to Deep Island Shard

Postby diafero » Wed Feb 08, 2017 11:40 am

I don't know of any known issue. ;)

In doubt, you can always try to install everything from scratch. Your avatar and everything is saved on the server, so you're not going to lose any progress this way.
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Re: Unable to log on to Deep Island Shard

Postby evansu1337 » Sat Feb 11, 2017 9:50 am

diafero wrote:I don't know of any known issue. ;)

In doubt, you can always try to install everything from scratch. Your avatar and everything is saved on the server, so you're not going to lose any progress this way.


Thanks for the info, diafero. I tried logging on again - a different day - just on the offchance, and for some reason the problem has cleared itself. Don't know why, oh, well ... :-))
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Re: Unable to log on to Deep Island Shard

Postby cennie » Thu Aug 03, 2017 11:03 am

Hello,

I didn't want to start another thread since i'm having a different type of issue trying to log into DI shard.

I get to the loading part of files and the progression stops about a quarter of the way then locks up my system completely. I've tried for two days now to log in with no luck and restarts..

Any known issues here?

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Re: Unable to log on to Deep Island Shard

Postby Aelia » Sat Aug 12, 2017 4:06 am

Same problem here. Just installed the DI client, copied the DI patcher files into the game, and get the "Unable to download update file" message.
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Re: Unable to log on to Deep Island Shard

Postby Dulcamara » Sat Aug 12, 2017 9:49 am

I want to try to help you.
So i have deinstalled my Deep Island installation on my Win 10 today to look what problem that could be.

I deleted all, also the regestry.
I have inlaid the first CD (UruAges beyond Myst) in my PC.
Installed in a seperate filepath = C:\ Deep Island
After it was ready, i have take the second CD (Myst Uru-The path of the Shell) inlaid.

After it was ready, i opened my Deep Island folder.
I droped the unpacked Deep Island -Patcher in this folder. (Four files)

Then i clicked with the right Mouse button on Uru.exe and run it as admin.

No problem to see .

My second PC is a Win 7
There i have problems with Uru.exe
It do not run.
So i tryed the UruSetup.exe. Again right mouse button, run as admin.
After i do this, no problem.

Sorry that i can not help you better.

I have some fotos of my installation in Win 7. Maybe that helps.
DeepIsland on Win 7.7z
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Re: Unable to log on to Deep Island Shard

Postby Aelia » Sat Aug 12, 2017 9:56 am

Thanks @Dulcamara, this seems to have fixed the issue! I use Win 7 Ultimate, tried your solution to run the Uru.exe as admin. Now it is updating. Thanks again! :)
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