I have no sound when logged into the game using my Bluetooth headset. This has been going on for a couple of weeks now and I can't figure out what has changed or what the solution is.
When I run the Deep Island (DI) Shard using the speakers on my laptop everything works, sound is great, no issues.
When I enable my Bluetooth Headset and then start the game the sound plays while the game is loading but once my avatar appears there is no sound. If I switch applications while the game is still running I still have no sound. If I go into the Sound Settings on my computer it graphically shows the intensity of the sound varying so the sound is being received but it is not coming out of my headset. If I run a test of the headset sound from within the Sound Control Panel with the game running there is no sound from my headset yet I can see a graphical indication on the sound bars in Sound Settings and the Sound Control Panel that the test sound is being played.
I have no issues with any other programs including all the other URU shards (MOULa, ToC, Gehn, UAM, Minkata or even when playing offline using Drizzle.
I have considered uninstalling and reinstalling DI but would rather exhaust all other possible solutions first.
I am playing these game on an Alienware 17 laptop running Windows 10.
Any help is much appreciated.
Thank you for your time.