Trouble logging in. Password Incorrect.

Announcements and discussion regarding the Gehn CWE Shard.

Moderator: Gehn Shard

Trouble logging in. Password Incorrect.

Postby Linthal » Sat Mar 07, 2020 8:53 pm

Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.
Linthal
 
Posts: 2
Joined: Sat Mar 07, 2020 8:35 pm

Re: Trouble logging in. Password Incorrect.

Postby Tsar Hoikas » Sat Mar 07, 2020 9:07 pm

Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


It looks like your login details haven't synchronized with Gehn yet. For this to happen, log out of the forum and log back in. Additionally, make sure that you use your forum username as the account name, not your email address.
Image
User avatar
Tsar Hoikas
Councilor of Technical Direction
 
Posts: 2004
Joined: Fri Nov 16, 2007 9:45 pm
Location: South Georgia

Re: Trouble logging in. Password Incorrect.

Postby Linthal » Sat Mar 07, 2020 9:46 pm

That did it!! thank you very much!!!
Linthal
 
Posts: 2
Joined: Sat Mar 07, 2020 8:35 pm

Re: Trouble logging in. Password Incorrect.

Postby MorganLapahie » Sun Mar 08, 2020 9:33 am

Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


I'm having the same issue. I'm on an iMac using a wrapper Korov'ev made for me. I have no trouble logging into the forum or getting onto Deep Island, it is only the Gehn shard. And we have tried many, many times.

Attached is the screenshot of the error message. We tried Hoikas' suggestion of logging in and then logging out of the forum but that didn't fix it. Any ideas? /thx

GehnErrorMessage.png
GehnErrorMessage.png (96.61 KiB) Viewed 600 times
MorganLapahie
 
Posts: 2
Joined: Sun Dec 15, 2019 1:58 pm

Re: Trouble logging in. Password Incorrect.

Postby Tsar Hoikas » Sun Mar 08, 2020 5:04 pm

I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.
Image
User avatar
Tsar Hoikas
Councilor of Technical Direction
 
Posts: 2004
Joined: Fri Nov 16, 2007 9:45 pm
Location: South Georgia

Re: Trouble logging in. Password Incorrect.

Postby MorganLapahie » Mon Mar 09, 2020 2:18 pm

Tsar Hoikas wrote:I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.


Thanks. We'll check that next time I can get together with my Mac wrapper guru...
MorganLapahie
 
Posts: 2
Joined: Sun Dec 15, 2019 1:58 pm

Re: Trouble logging in. Password Incorrect.

Postby MrWizard » Sun Apr 26, 2020 10:51 am

This also seems to happen if your password is too long. I was getting the same error with a longer password (32 characters, I think?) until I changed my password into a shorter one (13 characters).
MrWizard
 
Posts: 1
Joined: Sun Apr 26, 2020 8:27 am

Re: Trouble logging in. Password Incorrect.

Postby Tsar Hoikas » Wed Apr 29, 2020 9:09 am

I always go to the server logs and check:
- did they log in using their email address?
- did the server find the account?

if those checks pass, it's always:
- make your password shorter

:)
Image
User avatar
Tsar Hoikas
Councilor of Technical Direction
 
Posts: 2004
Joined: Fri Nov 16, 2007 9:45 pm
Location: South Georgia


Return to Gehn Shard

Who is online

Users browsing this forum: No registered users and 2 guests

cron