Bug report: Crash at first in-game update screen

[D'Lanor]

I am repeatedly crashing right at the first spinning book update screen.

Code: Select all

UruGehn.1.1 - External.Release
Exception type: Access violation
Call stack (14 levels):
 0x00000000
  0x00000000
   0x00000000
    0x00000000
     0x00000000
      0x77E29EC5
       0x77E29EF2
        0x7743339A
         0x77E443E9
          0x77E563AD
           0x6ECA191B
            0x6ECA1674
             0x6ECA4C6A
              0x6ECA8D99


Edit: Full call stack this time.

[Branan]

That backtrace is, unfortunately, useless. I've tried a couple of different things to make this happen, and so far I've had no luck.

• Does it crash immediately, or does it get past some amount of patching and then die?
• Do you have Python/ and SDL/ folders in your Gehn install?
• Can you try forcing a patch on Cyan's shard (delete TOS.txt), and re-copying the datafiles? It's probably not the issue, but it can't hurt.
• Can I have some system information? Windows version, GPU and driver version, etc.

[D'Lanor]

That backtrace is, unfortunately, useless. I've tried a couple of different things to make this happen, and so far I've had no luck.

1. Does it crash immediately, or does it get past some amount of patching and then die?
2. Do you have Python/ and SDL/ folders in your Gehn install?
3. Can you try forcing a patch on Cyan's shard (delete TOS.txt), and re-copying the datafiles? It's probably not the issue, but it can't hurt.
4. Can I have some system information? Windows version, GPU and driver version, etc.

1. After about 2 seconds
2. Yes. 57 sdl files and Python.pak
3. That cannot be the issue. I have 3 other shard installations based on Cyan's content which work fine.
4. Windows 7 64bit, Radeon HD 4800 (driver version 12.1), Sound Blaster X-fi Extreme Audio (driver version 6.10.0.209)

[Branan]

OK, time to dig out a log file.

"%LOCALAPPDATA%\Uru - Gehn Shard\Log\patcher.0.elf"

Please email me the file to branan (at) gmail (dot) com

EDIT: OR if you have a tool to decrypt elf files, you can just post the decrypted content here

[Tsar Hoikas]

For what it's worth, those system specs are nearly identical to my home system, save the sound card.

[D'Lanor]

I can post the contents of patcher.0.elf here. There isn't any private stuff inside.

Code: Select all

--- Patch Started (6 requests) ---
    Downloading manifest... CustomAvatars
    Downloaded manifest CustomAvatars
    Downloading manifest... GlobalAnimations
    Downloaded manifest GlobalAnimations
    Downloading manifest... GlobalAvatars
    Downloaded manifest GlobalAvatars
    Downloading manifest... GlobalClothing
    Downloaded manifest GlobalClothing
    Downloading manifest... GlobalMarkers
    Downloaded manifest GlobalMarkers
    Downloading manifest... GUI
    Downloaded manifest GUI
--- Patch Completed Successfully ---


That's all.

I don't see any errors in the log files. The only strange thing is that it seems to want to load Python even before it is done updating. Python.0.elf has one single line in it:

Code: Select all

(02/05 20:24:59) __xKI: Max version 58 - minor version 52.a

Maybe that helps?

[Branan]

It looks like it's getting past the global updates, and then dying just before it tries to load StartUp. I'm running out of ideas here.

Can you just zip up your entire Log directory and send it to me? I really have no idea what I'm looking for at this point, so it will be easier just to have it all in front of me.

[D'Lanor]

e-mail sent.

[Branan]

And nothing useful in them I really want to get this working for you.

I guess make sure you have the latest PhysX runtime from nvidia, and the latest driver for your audio card. The audio log shows your card was selected rather than the software openal implementation.

You're crashing really early, so it's likely something being initialized weirdly.

[D'Lanor]

And solved. I had to manually copy both OpenAL32.dll and wrap_oal.dll from my Cyan MOULa installation folder.