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Shard Outage Reports

PostPosted: Thu Feb 09, 2012 2:51 am
by Wamduskasapa
From 0230 Hrs CST to 0400 Hrs CST I was unable to gain access to the shard - I seem to lock up at the screen Checking for Patcher Update
then starting at 0405 Hrs it changed to Initializing Patcher

Image Image

EDIT: changed ending time and added 2nd error

Re: Bug Report: No shard Access

PostPosted: Thu Feb 09, 2012 3:16 am
by janaba
Haha... this is really great ... Just in this very moment I was about to upload
my exactly same screen to Photobucket which isn't necessary anymore now that
you've provided it, Wam ... :P

Yeah, I just wanted to get and pass through my Negilahn portal when I found
that I couldn't log onto the Shard and was reminded of Branan's request to post
that here along with the time which was in my time 10:49 to 11:00 am GMT+1,
when I tried it, which is 02:49 to 03:00 am KI time for your convenience to convert
it to your server time, Branan ... Will try it later again (next portal in about an hour,
Dereno) ... :)

I didn't progress to the 'Initializing Patcher' status as Wam did btw...

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 3:33 am
by Deledrius
I've pinged the admins in IRC, but I think everyone's asleep, so it may be a while before it's back up. Sorry for the inconvenience!

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 9:22 am
by Rhee
awww! we've worked them too hard :/

/me tucks a pillow between our hard-working shard admins' faces and keyboards

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 9:28 am
by Branan
We're back up. Sorry for the trouble.

I know exactly what caused this outage, and it'll be fixed in the next update.

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 10:05 am
by Wamduskasapa
Branan I wish to send a BIG Thank you for your hard work. The only reason I was up so early was to finish out the Pod ages.
so again Thank you

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 12:35 pm
by oldmanjob
As of 2:30 PM EST it is messed up again. I got on and the tent was missing from the city, plus the pod age books were missing. Was kicked off, and have not been able to get back on . :?

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 12:50 pm
by Nadnerb
yes, the city SDL is currently broken but should be restored by friday's update.

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 12:51 pm
by janaba
Oh, my, you're right, omj, just saw your message, logged in very easily, linked to my hood
and to the Nexus, but then I couldn't even link into the city (Tokotah was my destination,
wanted to see the missing resp. not missing tent lol)... got a black screen and had to shut
down Uru through my task manager ... :geek:

Re: Shard Outage Reports

PostPosted: Thu Feb 09, 2012 1:29 pm
by Branan
It looks like the city gamehost is hung with a couple of stale connections. I have a fix for this ready to go in Gehn.3. I'm going to restart the server now, and hopefully won't have to do so again until Gehn.3 goes live.

EDIT: restarted. I was able to link to the city, although the broken states are still broken. Expect them to be fixed in Gehn.3 as well.