Gehn Shard crashing

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Gehn Shard crashing

Postby agross » Sat Feb 06, 2016 11:49 am

Earlier today I went to open Gehn Shard to make sure everything is working ok before todays big event with the GZ activation. When I launched Gehn there was an update downloaded, when it was done, I logged in, accepted the EULA, the screen went blank like normal, but after several seconds, it crashed with an error message. "UrU has experienced a serious error and needs to close. Please submit your log folder to the developers". I first tried rebooting Windows 7, no luck, I then tried re installing Gehn Shard, still no luck. I next tried it on my wife's computer, also a Win 7 desktop, same resault, update, login, EULA, crash with the same error message. I'm not sure where the log folder is to submit it, I was unabel to find it.

Is there any way to fix this before todays event? We are really looking forward to seeing the GZ activation.

Thanks,
Andrew
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Re: Gehn Shard crashing

Postby Tsar Hoikas » Sat Feb 06, 2016 11:51 am

We're working on it! See also: viewtopic.php?f=117&t=6664
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Re: Gehn Shard crashing

Postby agross » Sat Feb 06, 2016 12:29 pm

Up and running on both PCs. :D Thank you very much!
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Re: Gehn Shard crashing

Postby Wamduskasapa » Sat Feb 06, 2016 11:35 pm

OK I was able to visit the shard UNTIL 0114 HRs (20 min ago)
But found many missing ogg errors

Update Failed: kNetErrFileNotFound
GameAudio/ (See Below)

gpubAmbieance.ogg
NB01Fountain_Loop.ogg
xImagerNexus_Loop.ogg

now I just crash here are the Log files
https://dl.dropboxusercontent.com/u/394 ... hardLog.7z
Computer = MotherBoard MSI X99S GAMING 7 - Intel I7-6950X
Dual MSI GeForce GTX 1080
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Dual Samsung 1TB SSD Pro - Dual Seagate 4TB SSHD
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Re: Gehn Shard crashing

Postby Dulcamara » Sun Feb 07, 2016 6:51 am

Today i tryed to installe Gehn.
After i repaired the Error Messages:
GameData/GlobalAnimations_District_kgWalkingjump.prp.gz
and kNetErrFileNOTAudio/DeepWaterWalk01.ogg
i have the same Problem as agross and other players.

"UrU has experienced a serious error and needs to close. Please submit your log folder to the developers"

Tsar Hoikas wrote: See also: viewtopic.php?f=117&t=6664

but i cant see nothing what can help me with the problem. Without, People who wrote hurra and thank you :oops:

And i can not find the log folder :oops: :cry:
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Re: Gehn Shard crashing

Postby Deledrius » Sun Feb 07, 2016 7:41 am

Wamduskasapa wrote:Update Failed: kNetErrFileNotFound
GameAudio/ (See Below)

gpubAmbieance.ogg
NB01Fountain_Loop.ogg
xImagerNexus_Loop.ogg

Not sure what caused you to lose those files, but the first thing to try for fixing this problem is running the Repair shortcut for your Gehn installation as it will restore the missing files.
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Re: Gehn Shard crashing

Postby Moulton » Sun Feb 07, 2016 9:29 am

Find the Gehn Shard log folder here: %LOCALAPPDATA%\Uru - Gehn Shard

Also, in the Start Menu, under All Applications, find the folder for Gehn Shard and therein a special utility for "Gehn Shard Repair" which will repair or replace any missing or corrupt files.

Note that under the 'avi' folder, there are two movies that normally would have played at the time of launch. One of them is the Cyan Worlds Logo, CyanWorlds.webm, which has caused trouble for some users. You can try deleting it or renaming it so that UruLauncher.exe won't try to play it. You might need to delete it after starting Gehn Shard but before proceeding with the Login Window.

If none of this works, consult with Adam (Hoikas) for more guidance.
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Re: Gehn Shard crashing

Postby Tsar Hoikas » Sun Feb 07, 2016 10:14 am

We've fixed the bug that causes the movie to crash the game, thankfully. I'll check out the crash dump that's attached here and see what we can do.
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Re: Gehn Shard crashing

Postby Tsar Hoikas » Sun Feb 07, 2016 10:18 am

Wamduskasapa, see if there is a file in your Gehn Shard client called GuildPub-Messengers_District_PubGUIs.prp. If so, delete it.
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Re: Gehn Shard crashing

Postby Wamduskasapa » Sun Feb 07, 2016 1:57 pm

I do not have the file Gehn Shard "Repair tool" it is not on my C- Drive nor is it on my system image HD there was a "Repair.ini" file on both though.

Show Spoiler


Where may I locate this tool

PS - I did not have GuildPub-Messengers_District_PubGUIs.prp

EDIT: I have gone back for 6 months of System Image Backups no repair tool found
Computer = MotherBoard MSI X99S GAMING 7 - Intel I7-6950X
Dual MSI GeForce GTX 1080
64GB Kingston HyperX DDR4 Predator Memory
Dual Samsung 1TB SSD Pro - Dual Seagate 4TB SSHD
Excelvan 5.25" Multi-Function Media Dashboard
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