Gehn Shard Authentication Failed

Announcements and discussion regarding the Gehn CWE Shard.

Moderator: Gehn Shard

Gehn Shard Authentication Failed

Postby doctorwho788 » Wed Dec 21, 2016 8:19 am

Hi! I'm trying to play Gehn Shard with a friend who just registered a few days ago and he can't log in. I'm not having any problems though, so I figure it probably has something to do with newly registered accounts only. I tried using his account on my computer and the same error is shown. It says: "Authentication Failed. Please try again. Incorrect password. Make sure CAPS LOCK is not on."
We've tried making several new accounts but every time the same thing happens.
My question is if anyone else is experiencing this issue and when will it be fixed?


Sincerely,
-Albert
doctorwho788
 
Posts: 6
Joined: Sat Apr 09, 2016 10:40 am

Re: Gehn Shard Authentication Failed

Postby Tsar Hoikas » Wed Dec 21, 2016 4:25 pm

Has your friend actually logged into the forum after creating his account? The Gehn Shard account information and the forum account information are actually stored in two different databases. A successful login to the forum triggers an update to the shard's database. I don't think registration counts as a login, unfortunately.

EDIT: According to the server logs, it looks like your friend may have figured this out and got it working.


Also, I would appreciate a list of the duplicate accounts so that I can delete them from the database. Thanks!
Last edited by Tsar Hoikas on Wed Dec 21, 2016 4:26 pm, edited 1 time in total.
Reason: edit
Image
Tsar Hoikas
Councilor of Technical Direction
 
Posts: 2180
Joined: Fri Nov 16, 2007 9:45 pm
Location: South Georgia

Re: Gehn Shard Authentication Failed

Postby doctorwho788 » Thu Dec 22, 2016 9:08 am

Thanks for letting me know and here are all of his accounts:

Username: probrow

Username: Probrow123

and then there's a third account, but that's the one he's using. (David02)


-Albert
Last edited by Tsar Hoikas on Fri Dec 23, 2016 12:40 am, edited 1 time in total.
Reason: Redacted email addresses
doctorwho788
 
Posts: 6
Joined: Sat Apr 09, 2016 10:40 am

Re: Gehn Shard Authentication Failed

Postby Acorn » Thu Dec 22, 2016 4:48 pm

not a good idea to post someone's real email addresses in a public post, doctorwho788 - I'd suggest you edit your post, delete the addresses, and send Tsar Hoikas a pm instead.
Image
Acorn
 
Posts: 724
Joined: Sun Feb 26, 2012 9:56 am

Re: Gehn Shard Authentication Failed

Postby Tsar Hoikas » Fri Dec 23, 2016 12:42 am

I took care of the email addresses ;)

And I also see that David02 has logged in successfully :)
Image
Tsar Hoikas
Councilor of Technical Direction
 
Posts: 2180
Joined: Fri Nov 16, 2007 9:45 pm
Location: South Georgia


Return to Gehn Shard

Who is online

Users browsing this forum: No registered users and 10 guests