Bug: Authentication Failed

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Bug: Authentication Failed

Postby Lolilovetentacles » Sat Jan 14, 2017 1:35 pm

I tried logging in and get this following error.

Authentication Failed: Incorrect Password. Make sure CAP LOCKS is not on.

I am 100% sure that the user name and password I am using are the same ones that I use to log in here with. I am logging in with my username, not my email. Any idea what's going on?
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Re: Bug: Authentication Failed

Postby Tsar Hoikas » Sat Jan 14, 2017 2:06 pm

Is your password over 15 characters, perchance? I seem to recall a bug with long passwords that I'm not certain ever got fixed 100%
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Re: Bug: Authentication Failed

Postby Lolilovetentacles » Sat Jan 14, 2017 2:16 pm

I'm in! Thanks for quick reply!
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Re: Bug: Authentication Failed

Postby Lolilovetentacles » Sat Jan 14, 2017 2:31 pm

I now have a new error that goes like this..

---------------------------
UruGehn Error
---------------------------
Update Failed: kNetErrFileNotFound
GameData/GlobalClothing_District_Female.prp.gz
---------------------------
OK
---------------------------

No clue what the heck is going on here.
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Re: Bug: Authentication Failed

Postby Tsar Hoikas » Sat Jan 14, 2017 2:38 pm

We're not allowed to host Cyan content files on our server, so the game is complaining that your data doesn't match ours, but it can't download a replacement. You can fix this by running the Gehn Shard repair tool found in the start menu. You might have to run it a few times to get everything -- sometimes Cyan's server won't let you download everything :|
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Tsar Hoikas
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Re: Bug: Authentication Failed

Postby Theo1728 » Sat Jan 14, 2017 2:49 pm

Just installed, Login failed same as the first, "Authentication failed...". Password is less than fifteen characters, and login worked here and has been working in Deep Island Shard just fine. I almost used the "Need an account?" button, but stopped before completing the process when I realized that might mean a superfluous account here, and you don't need that.

Please advise,

Theo

Then, no sooner than I post this, it seems to work just fine! I was tempted to simply delete this post, but I think you deserve my additional datum point in the set.
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Re: Bug: Authentication Failed

Postby Tsar Hoikas » Sat Jan 14, 2017 4:41 pm

In your case, you needed to log in and out of the forum ;). See also viewtopic.php?p=70617#p70617
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Tsar Hoikas
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