Gehn installer freezes and crashes during install

Announcements and discussion regarding the Gehn CWE Shard.

Moderator: Gehn Shard

Gehn installer freezes and crashes during install

Postby philipgr » Tue May 02, 2017 11:35 am

Good evening

Wednesday last week after installing a security update for Windows 8.1 from Microsoft on my laptop Windows would not boot and after trying various options I had no choice but to do a reset and re-install all my programs. During the reset a copy was made of my 'Program Files(X86)' folder. I copied my Gehn directory back into the 'Program Files(X86)' folder. I was able to sign in but Gehn crashed while downloading a female avatar clothing file. I ran Gehn repair but sadly I rfeceived the same result so I deleted the entire Gehn folder in 'Program Files(x86)' and in 'Apps/local/Uru - Gehn Shard'. I tried re-installing Gehn but during the install the installer keeps freezing and crashing.

Does anyone have any advise for me on how I can resolve this. I play mainly on my Windows 7 desktop where I do not have any issues.

Regards
Philip
Attachments
System Info 30Apr17 Laptop.zip
System information file
(71.06 KiB) Downloaded 51 times
DxDiag_30Apr17_Laptop.txt
DirectX Diagnostic file
(49.78 KiB) Downloaded 43 times
Screenshots.zip
Screenshots
(86.73 KiB) Downloaded 47 times
MOULa KI#24852041
TOC KI#00320847
Gehn KI#00252463
DI KI#00274303
UAM KI#00149988
User avatar
philipgr
 
Posts: 97
Joined: Fri Apr 04, 2014 10:11 am
Location: Boksburg, South Africa

Re: Gehn installer freezes and crashes during install

Postby Deledrius » Wed May 03, 2017 5:46 am

It looks like you haven't updated the installer you're using (I see Gehn 18's patcher in your screenshot). Please be sure to use the latest Gehn Installer as we've made a few very important fixes since you initially downloaded it a couple of years ago.

If that doesn't help, my guess here is that being a fresh system you're missing some of Microsoft's framework libraries. I'd suggest installing the available options through Windows Update, if any, and see if that helps.
User avatar
Deledrius
Gehn Shard Admin
 
Posts: 1106
Joined: Mon Oct 01, 2007 1:21 pm

Re: Gehn installer freezes and crashes during install

Postby philipgr » Wed May 03, 2017 10:15 am

Good evening Deledrius

I downloaded the installer as you suggested and ran it. My issue is now resolved. Thank you for your assistance.

Regards
Philip
:)
MOULa KI#24852041
TOC KI#00320847
Gehn KI#00252463
DI KI#00274303
UAM KI#00149988
User avatar
philipgr
 
Posts: 97
Joined: Fri Apr 04, 2014 10:11 am
Location: Boksburg, South Africa

Re: Gehn installer freezes and crashes during install

Postby Deledrius » Wed May 03, 2017 2:40 pm

Hooray! :D Glad it was a simple solution for you. 8-)
User avatar
Deledrius
Gehn Shard Admin
 
Posts: 1106
Joined: Mon Oct 01, 2007 1:21 pm

Re: Gehn installer freezes and crashes during install

Postby Agent G » Tue Dec 19, 2017 2:00 pm

I had the same problem with my version on Windows 10. I ran it with administrator privileges, reinstalled it, repaired it, and tested compatibility, but it would always crash at the login screen before I could even type anything in.
I've attached my systems DxDiag, and hope this problem can be solved.
Attachments
DxDiag.txt
(79.38 KiB) Downloaded 21 times
Agent G
 
Posts: 2
Joined: Wed Jul 17, 2013 11:18 am

Re: Gehn installer freezes and crashes during install

Postby Deledrius » Tue Dec 19, 2017 5:14 pm

Agent G wrote:I had the same problem with my version on Windows 10.

philipgr wrote:I was able to sign in but Gehn crashed while downloading a female avatar clothing file

Agent G wrote:it would always crash at the login screen before I could even type anything in.

Hmm, that doesn't sound like the same problem at all.

I don't see anything unusual in the DXDiag. Is this a fresh install, using a recently-downloaded copy of the installer?
User avatar
Deledrius
Gehn Shard Admin
 
Posts: 1106
Joined: Mon Oct 01, 2007 1:21 pm


Return to Gehn Shard

Who is online

Users browsing this forum: No registered users and 3 guests

cron