Gehn installer freezes and crashes during install

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Gehn installer freezes and crashes during install

Postby philipgr » Tue May 02, 2017 11:35 am

Good evening

Wednesday last week after installing a security update for Windows 8.1 from Microsoft on my laptop Windows would not boot and after trying various options I had no choice but to do a reset and re-install all my programs. During the reset a copy was made of my 'Program Files(X86)' folder. I copied my Gehn directory back into the 'Program Files(X86)' folder. I was able to sign in but Gehn crashed while downloading a female avatar clothing file. I ran Gehn repair but sadly I rfeceived the same result so I deleted the entire Gehn folder in 'Program Files(x86)' and in 'Apps/local/Uru - Gehn Shard'. I tried re-installing Gehn but during the install the installer keeps freezing and crashing.

Does anyone have any advise for me on how I can resolve this. I play mainly on my Windows 7 desktop where I do not have any issues.

Regards
Philip
Attachments
System Info 30Apr17 Laptop.zip
System information file
(71.06 KiB) Downloaded 317 times
DxDiag_30Apr17_Laptop.txt
DirectX Diagnostic file
(49.78 KiB) Downloaded 322 times
Screenshots.zip
Screenshots
(86.73 KiB) Downloaded 318 times
MOULa KI#24852041
TOC KI#00320847
Gehn KI#00252463
DI KI#00274303
UAM KI#00149988
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philipgr
 
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Location: Boksburg, South Africa

Re: Gehn installer freezes and crashes during install

Postby Deledrius » Wed May 03, 2017 5:46 am

It looks like you haven't updated the installer you're using (I see Gehn 18's patcher in your screenshot). Please be sure to use the latest Gehn Installer as we've made a few very important fixes since you initially downloaded it a couple of years ago.

If that doesn't help, my guess here is that being a fresh system you're missing some of Microsoft's framework libraries. I'd suggest installing the available options through Windows Update, if any, and see if that helps.
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Re: Gehn installer freezes and crashes during install

Postby philipgr » Wed May 03, 2017 10:15 am

Good evening Deledrius

I downloaded the installer as you suggested and ran it. My issue is now resolved. Thank you for your assistance.

Regards
Philip
:)
MOULa KI#24852041
TOC KI#00320847
Gehn KI#00252463
DI KI#00274303
UAM KI#00149988
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philipgr
 
Posts: 126
Joined: Fri Apr 04, 2014 10:11 am
Location: Boksburg, South Africa

Re: Gehn installer freezes and crashes during install

Postby Deledrius » Wed May 03, 2017 2:40 pm

Hooray! :D Glad it was a simple solution for you. 8-)
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Re: Gehn installer freezes and crashes during install

Postby Agent G » Tue Dec 19, 2017 2:00 pm

I had the same problem with my version on Windows 10. I ran it with administrator privileges, reinstalled it, repaired it, and tested compatibility, but it would always crash at the login screen before I could even type anything in.
I've attached my systems DxDiag, and hope this problem can be solved.
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DxDiag.txt
(79.38 KiB) Downloaded 305 times
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Re: Gehn installer freezes and crashes during install

Postby Deledrius » Tue Dec 19, 2017 5:14 pm

Agent G wrote:I had the same problem with my version on Windows 10.

philipgr wrote:I was able to sign in but Gehn crashed while downloading a female avatar clothing file

Agent G wrote:it would always crash at the login screen before I could even type anything in.

Hmm, that doesn't sound like the same problem at all.

I don't see anything unusual in the DXDiag. Is this a fresh install, using a recently-downloaded copy of the installer?
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