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Gehn installer freezes and crashes during install

PostPosted: Tue May 02, 2017 11:35 am
by philipgr
Good evening

Wednesday last week after installing a security update for Windows 8.1 from Microsoft on my laptop Windows would not boot and after trying various options I had no choice but to do a reset and re-install all my programs. During the reset a copy was made of my 'Program Files(X86)' folder. I copied my Gehn directory back into the 'Program Files(X86)' folder. I was able to sign in but Gehn crashed while downloading a female avatar clothing file. I ran Gehn repair but sadly I rfeceived the same result so I deleted the entire Gehn folder in 'Program Files(x86)' and in 'Apps/local/Uru - Gehn Shard'. I tried re-installing Gehn but during the install the installer keeps freezing and crashing.

Does anyone have any advise for me on how I can resolve this. I play mainly on my Windows 7 desktop where I do not have any issues.

Regards
Philip

Re: Gehn installer freezes and crashes during install

PostPosted: Wed May 03, 2017 5:46 am
by Deledrius
It looks like you haven't updated the installer you're using (I see Gehn 18's patcher in your screenshot). Please be sure to use the latest Gehn Installer as we've made a few very important fixes since you initially downloaded it a couple of years ago.

If that doesn't help, my guess here is that being a fresh system you're missing some of Microsoft's framework libraries. I'd suggest installing the available options through Windows Update, if any, and see if that helps.

Re: Gehn installer freezes and crashes during install

PostPosted: Wed May 03, 2017 10:15 am
by philipgr
Good evening Deledrius

I downloaded the installer as you suggested and ran it. My issue is now resolved. Thank you for your assistance.

Regards
Philip
:)

Re: Gehn installer freezes and crashes during install

PostPosted: Wed May 03, 2017 2:40 pm
by Deledrius
Hooray! :D Glad it was a simple solution for you. 8-)

Re: Gehn installer freezes and crashes during install

PostPosted: Tue Dec 19, 2017 2:00 pm
by Agent G
I had the same problem with my version on Windows 10. I ran it with administrator privileges, reinstalled it, repaired it, and tested compatibility, but it would always crash at the login screen before I could even type anything in.
I've attached my systems DxDiag, and hope this problem can be solved.

Re: Gehn installer freezes and crashes during install

PostPosted: Tue Dec 19, 2017 5:14 pm
by Deledrius
Agent G wrote:I had the same problem with my version on Windows 10.

philipgr wrote:I was able to sign in but Gehn crashed while downloading a female avatar clothing file

Agent G wrote:it would always crash at the login screen before I could even type anything in.

Hmm, that doesn't sound like the same problem at all.

I don't see anything unusual in the DXDiag. Is this a fresh install, using a recently-downloaded copy of the installer?