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Trouble logging in. Password Incorrect.

PostPosted: Sat Mar 07, 2020 8:53 pm
by Linthal
Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.

Re: Trouble logging in. Password Incorrect.

PostPosted: Sat Mar 07, 2020 9:07 pm
by Tsar Hoikas
Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


It looks like your login details haven't synchronized with Gehn yet. For this to happen, log out of the forum and log back in. Additionally, make sure that you use your forum username as the account name, not your email address.

Re: Trouble logging in. Password Incorrect.

PostPosted: Sat Mar 07, 2020 9:46 pm
by Linthal
That did it!! thank you very much!!!

Re: Trouble logging in. Password Incorrect.

PostPosted: Sun Mar 08, 2020 9:33 am
by MorganLapahie
Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


I'm having the same issue. I'm on an iMac using a wrapper Korov'ev made for me. I have no trouble logging into the forum or getting onto Deep Island, it is only the Gehn shard. And we have tried many, many times.

Attached is the screenshot of the error message. We tried Hoikas' suggestion of logging in and then logging out of the forum but that didn't fix it. Any ideas? /thx

GehnErrorMessage.png
GehnErrorMessage.png (96.61 KiB) Viewed 1955 times

Re: Trouble logging in. Password Incorrect.

PostPosted: Sun Mar 08, 2020 5:04 pm
by Tsar Hoikas
I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.

Re: Trouble logging in. Password Incorrect.

PostPosted: Mon Mar 09, 2020 2:18 pm
by MorganLapahie
Tsar Hoikas wrote:I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.


Thanks. We'll check that next time I can get together with my Mac wrapper guru...

Re: Trouble logging in. Password Incorrect.

PostPosted: Sun Apr 26, 2020 10:51 am
by MrWizard
This also seems to happen if your password is too long. I was getting the same error with a longer password (32 characters, I think?) until I changed my password into a shorter one (13 characters).

Re: Trouble logging in. Password Incorrect.

PostPosted: Wed Apr 29, 2020 9:09 am
by Tsar Hoikas
I always go to the server logs and check:
- did they log in using their email address?
- did the server find the account?

if those checks pass, it's always:
- make your password shorter

:)