Trouble logging in. Password Incorrect.

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Linthal
Posts: 2
Joined: Sat Mar 07, 2020 8:35 pm

Trouble logging in. Password Incorrect.

Post by Linthal »

Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.
Tsar Hoikas
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Re: Trouble logging in. Password Incorrect.

Post by Tsar Hoikas »

Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


It looks like your login details haven't synchronized with Gehn yet. For this to happen, log out of the forum and log back in. Additionally, make sure that you use your forum username as the account name, not your email address.
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Linthal
Posts: 2
Joined: Sat Mar 07, 2020 8:35 pm

Re: Trouble logging in. Password Incorrect.

Post by Linthal »

That did it!! thank you very much!!!
MorganLapahie
Posts: 2
Joined: Sun Dec 15, 2019 1:58 pm

Re: Trouble logging in. Password Incorrect.

Post by MorganLapahie »

Linthal wrote:Hi, I am new here, but I am having trouble logging in. It keeps saying that my password is wrong. I have checked several times, and its not wrong, nor is my caps-lock on.


I'm having the same issue. I'm on an iMac using a wrapper Korov'ev made for me. I have no trouble logging into the forum or getting onto Deep Island, it is only the Gehn shard. And we have tried many, many times.

Attached is the screenshot of the error message. We tried Hoikas' suggestion of logging in and then logging out of the forum but that didn't fix it. Any ideas? /thx

GehnErrorMessage.png
GehnErrorMessage.png (96.61 KiB) Viewed 18927 times
Tsar Hoikas
Councilor of Technical Direction
Posts: 2180
Joined: Fri Nov 16, 2007 9:45 pm
MOULa KI#: 23335
Location: South Georgia
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Re: Trouble logging in. Password Incorrect.

Post by Tsar Hoikas »

I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.
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MorganLapahie
Posts: 2
Joined: Sun Dec 15, 2019 1:58 pm

Re: Trouble logging in. Password Incorrect.

Post by MorganLapahie »

Tsar Hoikas wrote:I do not see any login requests from your account on the server. Maybe check to see if an overzealous firewall or security solution is defeating your attempts to login.


Thanks. We'll check that next time I can get together with my Mac wrapper guru...
MrWizard
Posts: 1
Joined: Sun Apr 26, 2020 8:27 am

Re: Trouble logging in. Password Incorrect.

Post by MrWizard »

This also seems to happen if your password is too long. I was getting the same error with a longer password (32 characters, I think?) until I changed my password into a shorter one (13 characters).
Tsar Hoikas
Councilor of Technical Direction
Posts: 2180
Joined: Fri Nov 16, 2007 9:45 pm
MOULa KI#: 23335
Location: South Georgia
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Re: Trouble logging in. Password Incorrect.

Post by Tsar Hoikas »

I always go to the server logs and check:
- did they log in using their email address?
- did the server find the account?

if those checks pass, it's always:
- make your password shorter

:)
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Herd483@gmail.com
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Joined: Fri Feb 11, 2022 2:37 pm

Re: Trouble logging in. Password Incorrect.

Post by Herd483@gmail.com »

I cant loggin in im still having the same issue
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