User never recieved verification email & cannot log in

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rov
Posts: 2
Joined: Fri Jul 21, 2017 7:53 pm

User never recieved verification email & cannot log in

Post by rov »

Shorah everyone,

There is a user on the r/myst forum on reddit who is unable to log in after registering both here and on the official mystonline forums because they never received the confirmation email.

I offered to let someone know about this for them:

the username is "Vargur" here on GoW. Is there anything that can be done for them? If you need anymore info, let me know and I'll ask them.

Thanks,

- rov
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Deledrius
Gehn Shard Admin
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Re: User never recieved verification email & cannot log in

Post by Deledrius »

Thanks for posting on their behalf.

Please make sure they've checked their spam folder, in case the confirmation messages went there.
rov
Posts: 2
Joined: Fri Jul 21, 2017 7:53 pm

Re: User never recieved verification email & cannot log in

Post by rov »

Deledrius wrote:Thanks for posting on their behalf.

Please make sure they've checked their spam folder, in case the confirmation messages went there.
Hello, thanks for your reply. They said that they've checked their folder and unfortunately just never received the message.
Tsar Hoikas
Councilor of Technical Direction
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Re: User never recieved verification email & cannot log in

Post by Tsar Hoikas »

Account hacktivated.
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Deledrius
Gehn Shard Admin
Posts: 1377
Joined: Mon Oct 01, 2007 1:21 pm
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Re: User never recieved verification email & cannot log in

Post by Deledrius »

rov wrote:
Deledrius wrote:Thanks for posting on their behalf.

Please make sure they've checked their spam folder, in case the confirmation messages went there.
Hello, thanks for your reply. They said that they've checked their folder and unfortunately just never received the message.
Well, it was worth a try! :)
Tsar Hoikas wrote:Account hacktivated.
Excellent. They should be able to log in now.
dj_
Posts: 12
Joined: Sun Feb 26, 2012 2:23 pm

Re: User never recieved verification email & cannot log in

Post by dj_ »

I had this problem for most of this year, finally got Adam to address it. It got fixed for me. Might want to advise your friend.
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